Customer Service Agent – Fluent German

Are you passionate about excellent customer service and travel? 

We are looking for enthusiastic Customer Service Agents for our German (and potentially DACH) market.

 

What you'll be doing

As a Customer Service Agent you are responsible for happy customers throughout the full customer journey, which means:

  • You will assist customers to choose their perfect holiday and answer questions about reservations and our products
  • You will solve problems creatively when necessary and make sure our customers have a smooth ‘journey’ towards their holiday
  • You will take care of back office tasks
  • You will solve any occurring complaint or overbooking in the best possible way.

We assist our customers by phone, e-mail and through social media.

Of course you are responsible for excellent results regarding customer satisfaction, quality and efficiency.

 

In all of this you are part of the international Customer Services team and processes which are centralized in Rotterdam. In this job you take care of our German customers as a representative of Sunweb.

 

What we are looking for 

Our Customer Service agents are passionate about excellent customer service and travel. We value an independent and responsible way of working. German is your native language and you have an excellent skill in speaking and writing. However, you are able to express yourself fine in English as well for internal conversations. You have an educational and/or working experience in the tourism industry, including knowledge of the most important parts of Reiserecht

To end off, you live in the Rotterdam area. You are able to work 30-40 hours per week and to start between April and July.

 

What we offer 

Sunweb Group is a young, driven and dynamic company. We value happy customers, an attractive product and excellent results. We offer a challenging position and a pleasant working environment at our office in Rotterdam. The first contract will be based on a 7 months employment, with a realistic outlook on extension.

 

 

About us 

Sunweb Group GmbH is one of the leading travel groups in Europe. It is the driving force behind numerous brands operating within seven international markets: the Netherlands, Belgium, Denmark, Sweden, United Kingdom, Germany and France. It has a pan-European identity with its tour operator activities based in Zurich, headquarters and back-office in Rotterdam, software and web development in Girona and various sales offices around Europe. 

 

The combination of a centralized organization, unique self-contracted “content” and strong online business model has resulted in over one million happy clients for Sunweb each year. Sunweb Group GmbH employs approximately 400 individuals and sends more than 350 reps on to various holiday destinations. The fundamental goal of the group is to deliver the best possible holiday experience across all sun, self-drive and winter sport holiday packages; ultimately creating lifetime memories. 

 

Applying 

Are you interested in this position? Please send your CV enclosed with your motivational letter, both in English. We are also curious about the destinations you have traveled to yourself (summer- and skiing holidays).

If you have any questions, please contact Team Recruitment 010-2802288. 

Canvassing of this vacancy is not appreciated.

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